When Heather Rohan’s (’77, MBA ’89) father suffered a heart attack, she thought he was going to die. Instead, she watched as nurses cared for him and worked to save his life. It was in those moments at his bedside she realized she wanted to be a nurse. Her nursing degree from Barry was just the start of a career that took her on a journey through healthcare from the med surg unit to the ER to directorships, eventually landing in the CSuite as CEO of 687bed TriStar Centennial Medical Center and as President of the TriStar Division of HCA Healthcare, a network of 19 hospitals. Rohan, a member of Barry’s board, has been known throughout her career for mentoring others—especially women working in healthcare—so we asked her to offer up her tips for a career well played.
Believe in Yourself
When Rohan began her career, there were some around her who doubted she was ready for leadership. Rohan, however, was determined that she would prove herself through her actions.
Accept Criticism
When Rohan was working in the ICU early in her career, she learned the value of collaboration and the importance of building strong relationships within your organization. She never forgot this lesson from one of her mentors, Betty Crooks, the assistant director of nursing, who consistently challenged Rohan to show up, not only as a leader, but as a part of the team.
Don't be Afraid Divert From your Path
Rohan did not get every position she applied for; however, over time, when better opportunities came along, Rohan understood not to let perceived failures stand in her way. She also refused to give up on her goals when plans did not evolve in the way she had hoped. Rohan encourages others to keep trying and to believe that they will achieve their dreams— though the path to get there may look different than expected. “Dreams do come true!” says Rohan.
Work Smarter, Not Harder
Pay attention to the changes in your field, says Rohan, who often asked herself how she could help employees streamline their jobs to make life easier for them. For example, one question she always asked herself: “How can we leverage advances in technology and AI to give patients and workers the best experience?” As a result, her team continually looked for opportunities to use technology for clerical work, freeing up nurses to spend more time helping patients bedside.
Just Listen
If you are ever in the position to manage others, listening is an especially important part of leadership. Colleagues on the front lines can actually help you do your job better by sharing with you the challenges and opportunities of their roles. As CEO, Rohan spent one day a month with staff to gain insights into the obstacles her employees faced so she could problem solve. “When you can do something to help, do it,” says Rohan.